AI-Powered Field Service Intelligence

Describe the fault.
Get the fix.

An AI copilot for medical equipment technicians. Describe any fault in plain language and instantly receive ranked root causes, diagnostic flowcharts, parts, tools, and a draft service report — all in one shot.

45m → 4m
Avg. diagnostic time
32%
First-time fix improvement
5,000+
Device models covered
99.9%
Platform uptime

Everything a technician needs. In one shot.

From plain-language diagnosis to completed service report — Auxilium eliminates context-switching and accelerates every repair.

Plain Language Diagnosis

Describe a fault in your own words — 'Getinge 633HC aborting during air removal' — and get ranked root causes, diagnostic flowcharts, and service manual references instantly.

Voice-Guided Mode

Keep your hands on the equipment. Speak faults aloud and receive step-by-step verbal guidance — no scrolling through manuals while balancing a tablet.

Fleet-Wide Intelligence

Every diagnosis trains your AI. Over time, it learns fleet-wide failure patterns, predicts breakdowns before they happen, and recommends optimal inventory levels.

Complete Service Package

One query gives you ranked root causes, diagnostic flowcharts, required tools, service manual references, parts lists, estimated repair times, and a draft service report.

Seamless Integration

Connects with your existing CMMS, service manual library, and parts inventory. API access for Enterprise plans enables custom workflows.

HIPAA-Ready & Compliant

Built for healthcare environments. Role-based access, audit trails, encrypted data — designed to meet the security requirements of hospital systems.

How it works

Three steps from symptom to solution.

01

Describe the fault

Type or speak the problem naturally — 'Drager Fabius GS leaking oxygen during switch-over at 4 L/min.' No codes, no forms, no manuals.

02

AI analyzes instantly

Auxilium cross-references symptoms against service knowledge, manufacturer docs, and fleet history to rank root causes by probability.

03

Get your complete repair package

Ranked causes, flowcharts, tools, parts, manual references, repair time estimates, and a draft service report — all ready in seconds.

Trusted by healthcare teams

We reduced average diagnostic time from 45 minutes to under 4 minutes. Our first-time fix rate improved by 32% in the first quarter.
Director of Clinical Engineering
Major Midwest Health System
The voice-guided mode is a game changer. Our techs can literally talk through a repair while both hands are on the equipment.
VP of Service Operations
National ISO
The predictive alerts caught a ventilator issue before it became critical. That's the kind of intelligence that saves lives.
Chief Biomedical Engineer
Regional Hospital Network

Frequently asked questions

Ready to transform your service operations?

Start your free 14-day trial. No credit card required.

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